suMMit Posted April 4, 2022 at 11:05 AM Report Posted April 4, 2022 at 11:05 AM Well it only took them a year and a half! to charge my credit card again for a "recurring charge" of a subscription that was canceled within a 10 day trial period. I tried the product, decided I did not want to create a Hollywood script for each chinese character, canceled and was refunded. Now they've charged me again out of nowhere. Apparently their billing system is messed up, and now I've got to waste time sorting it out. How annoying. 1 Quote
Jan Finster Posted April 4, 2022 at 11:37 AM Report Posted April 4, 2022 at 11:37 AM After sending me 6 emails within 48 hours about a time-limited "special offer" and sending me 3 more emails 5 days later "congratulating" me that the final offer's time-limit was extended, I unsubscribed. It feels like an annoying little stone was removed from my shoe. A sense of peace, I have not felt in over 2 years ? Quote
Popular Post suMMit Posted April 14, 2022 at 04:00 AM Popular Post Report Posted April 14, 2022 at 04:00 AM On 4/4/2022 at 7:05 PM, suMMit said: to charge my credit card again for a "recurring charge" of a subscription that was canceled within a 10 day trial period. I just wanted to report back here that after emailing the guys at Mandarin Blueprint, they apologized for the mix up and refunded my card immediately. 4 1 Quote
杰.克 Posted April 14, 2022 at 02:10 PM Report Posted April 14, 2022 at 02:10 PM On 4/14/2022 at 5:00 AM, suMMit said: I just wanted to report back here that after emailing the guys at Mandarin Blueprint, they apologized for the mix up and refunded my card immediately. Good to hear this. Whenever a company gets something wrong, but resolves it, my initial annoyance always gets dealt with, and i actually end up liking the company even more that if the fault just hadn't existed to begin with haha! 1 Quote
New Members Sreya Hong Posted October 7, 2024 at 02:48 PM New Members Report Posted October 7, 2024 at 02:48 PM Dear Mandarin Blueprint, I would like to ask if you will fix the issues that my course has been disappeared for several days already. I cannot learn it and I am very frustrated that you have no response or solution for me over three days already. Why your service is so poor like this? Your service is totally different from your principles to encourage us to never have zero days and I am very disappointed. I emailed and texted for several days and times but no one cares to respond or fix the issue. Please tell me why? Or just refund me back my money since you can’t provide product that I bought. Quote
New Members Sreya Hong Posted October 16, 2024 at 09:08 AM New Members Report Posted October 16, 2024 at 09:08 AM I would like to update here regarding the issue I mentioned. Mandarin Blueprint Customer Service has solved the above issues already. They also apologize as they were taking time to investigate the issues without updating me. That is why I have not heard from them after 3 days. I would see that as a misunderstanding because the team is actually taking responsibility to solve this. As a result, I decide to continue with the MB and pay off the remaining fee, rather than subscribing a monthly payment. Also, I am now in Level 14, I feel very impressed with the learning program. The Mandarin Blueprint really provides the learning program and outcomes as they promise and I cannot believe after four months, I will able to read Chinese sentences without Pin Yin. Just WOW!!! For now, I will choose to commit to this program and hope I can reach fluency within 2 to 3 years. Quote
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